Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to sanopros.com and your use of services provided by Sano Pros, LLC ("SanoPros," "Company," "we," "our," or "us"). By using our website, submitting a request, accepting a quote, signing an agreement, paying an invoice, or using our services, you agree to these Terms. If you do not agree, do not use our website or services.

2. Services

SanoPros provides professional services that may include drafting, CAD and technical drawing support, web development, app development, cybersecurity services, digital marketing, consulting, and related business services. The specific scope, deliverables, timeline, fees, assumptions, and exclusions for any project will be described in a written quote, proposal, statement of work, invoice, or other service agreement.

If these Terms conflict with a signed written agreement between you and SanoPros, the signed agreement controls for that project only.

3. Quotes, Orders, and Changes

Quotes and proposals are valid only for the period stated in them. If no period is stated, they expire 30 days after issuance. Changes to scope, schedule, deliverables, assumptions, client-provided materials, or project requirements may require a revised quote, change order, or additional fees.

4. Client Responsibilities

You agree to provide accurate information, timely feedback, required access, approvals, assets, credentials, specifications, and legal rights needed for us to perform the services. You are responsible for reviewing deliverables, confirming requirements, securing permissions for materials you provide, and complying with laws that apply to your business, content, products, and use of our work.

Delays in client feedback, access, payment, or approvals may affect project timelines and may result in additional fees or suspension of work.

5. Payments, Deposits, and Taxes

Fees, deposits, payment schedules, and accepted payment methods will be stated in the applicable quote, invoice, or agreement. Unless otherwise agreed in writing, invoices are due upon receipt. You are responsible for applicable taxes, third-party fees, licensing costs, hosting costs, ad spend, software subscriptions, and out-of-pocket expenses approved for your project.

Late or failed payments may result in paused work, withheld deliverables, collection activity, late charges where lawful, or termination of services. Amounts paid are non-refundable except where required by law or expressly stated in a written agreement.

6. Cancellations and Rescheduling

You may cancel or reschedule services by providing written notice. Cancellation terms, fees, and refund eligibility depend on the project stage, costs incurred, reserved time, and the terms of your written agreement. We may cancel, suspend, or reschedule work if required information, access, approvals, or payment are not provided.

7. Reviews, Acceptance, and Revisions

You are responsible for reviewing deliverables promptly. Unless a written agreement states otherwise, deliverables will be considered accepted if you approve them, use them commercially, or do not request revisions within 10 business days after delivery. Revision rounds are included only when stated in the applicable quote or agreement. Additional revisions, new requirements, or changes after acceptance may be billed separately.

8. Intellectual Property

Unless otherwise agreed in writing, SanoPros retains ownership of its pre-existing materials, templates, methods, know-how, tools, code libraries, processes, and reusable components. After full payment, you receive the rights described in your written agreement for final deliverables created specifically for you.

Draft concepts, unused work, rejected versions, internal files, preliminary materials, and work not fully paid for remain owned by SanoPros unless we agree otherwise in writing. You represent that you have the right to provide all client materials you give us and that those materials do not infringe third-party rights.

9. Third-Party Services and Materials

Projects may involve third-party platforms, hosting providers, analytics tools, payment processors, email providers, plugins, stock assets, software, APIs, ad platforms, or other services. Your use of third-party products is governed by their terms and policies. We are not responsible for third-party outages, pricing changes, policy changes, data practices, licensing restrictions, or service failures.

10. Confidentiality

Each party may receive confidential business, technical, financial, or project information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for the project or relationship. Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law.

11. Website Use and Restrictions

You may access and use our website for lawful informational and business inquiry purposes. You may not:

• Use the website or services for unlawful, harmful, fraudulent, or abusive activity
• Attempt to gain unauthorized access to our systems or interfere with website operation
• Upload or transmit malware, spam, malicious code, or automated scraping activity
• Misrepresent your identity, affiliation, authority, or project information
• Copy, modify, distribute, or exploit website content without written permission
• Use our work product in a way that violates law, third-party rights, or platform rules

12. No Professional Legal, Financial, or Regulatory Advice

Website content, consultations, marketing recommendations, development guidance, cybersecurity observations, drafting assistance, and other services are provided for business and technical purposes unless a signed written agreement states otherwise. We do not provide legal, tax, accounting, architectural, engineering, medical, financial, or regulatory advice. You should consult qualified professionals for advice specific to your situation.

13. No Guarantees

We strive to provide professional, high-quality services, but we do not guarantee specific business outcomes, rankings, traffic, sales, leads, revenue, security results, uninterrupted operation, approvals, or timelines unless expressly stated in a signed written agreement. Results may depend on factors outside our control, including client actions, third-party platforms, market conditions, and technical environments.

14. Disclaimers

The website and services are provided to the fullest extent permitted by law on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, and error-free operation.

15. Limitation of Liability

To the fullest extent permitted by law, SanoPros and its owners, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of substitute services.

To the fullest extent permitted by law, our total liability for any claim related to the website or services will not exceed the amount you paid to SanoPros for the specific service giving rise to the claim during the 12 months before the event giving rise to liability.

16. Indemnification

You agree to defend, indemnify, and hold harmless SanoPros and its owners, officers, employees, contractors, and agents from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from your materials, instructions, misuse of the website or services, violation of these Terms, violation of law, or infringement of third-party rights.

17. Privacy and Communications

Our collection and use of personal information is described in our Privacy Policy. By submitting a form, emailing us, calling us, or providing your contact information, you authorize us to contact you about your inquiry, services, administrative matters, and related business communications. Marketing communications will be sent only where permitted by law, and you may opt out of marketing messages.

18. Suspension and Termination

We may refuse, suspend, or terminate website access or services if you violate these Terms, fail to pay amounts due, misuse our services, create legal or security risk, or engage in conduct we reasonably believe is harmful, unlawful, or inconsistent with the relationship. Termination does not affect payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, or other provisions intended to survive termination.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules. Unless a written agreement states otherwise, the state and federal courts located in Texas will have exclusive jurisdiction for disputes arising from or relating to these Terms, the website, or the services.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website or services after changes are posted means you accept the updated Terms.

21. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable part will be interpreted to the maximum extent permitted by law.