Privacy Policy

1. Overview

Sano Pros, LLC ("SanoPros," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit sanopros.com, contact us, request a service, or otherwise interact with our business.

This policy is intended to provide clear notice for users in the United States and, where applicable, visitors from other jurisdictions. Some rights and disclosures apply only when required by the laws that govern your location or our business activities.

2. Information We Collect

3. How We Use Information

We use information for legitimate business purposes, including to:

• Respond to inquiries and provide quotes, proposals, and requested services
• Schedule, manage, deliver, improve, and support our services
• Send administrative messages, confirmations, service updates, and customer support responses
• Send marketing communications where permitted by law and allow you to opt out
• Operate, secure, troubleshoot, and improve our website and forms
• Measure website usage and performance through analytics tools
• Detect spam, fraud, automated activity, security incidents, and misuse
• Process payments, maintain records, enforce agreements, and comply with legal obligations

4. Cookies, Analytics, and Verification

We use cookies, local storage, scripts, and similar technologies for website functionality, security, and analytics. You can control many cookies through your browser settings, though blocking some technologies may affect website functionality.

• Human verification: We use a secure verification cookie named hv_verifiedthat lasts up to 7 days. It is used to confirm human access and reduce automated abuse.
• Google Analytics:We use Google Analytics to understand website traffic and improve our services. Google may process device, usage, and approximate location data in accordance with Google's policies.
• reCAPTCHA:If enabled, Google reCAPTCHA may collect hardware, software, browser, device, and interaction data to help determine whether activity is automated. Google's Privacy Policy and Terms of Service apply to reCAPTCHA.

5. How We Disclose Information

We do not sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising as that term is used under California privacy law. We may disclose information in the following limited circumstances:

• Service providers: Vendors that help us host the site, send email, manage analytics, provide security, process payments, or support business operations.
• Business communications: The information you submit through service forms may be sent to SanoPros administrative email recipients so we can respond to your request.
• Legal and safety purposes: We may disclose information when required by law, legal process, or government request, or when needed to protect rights, safety, security, property, and the integrity of our services.
• Business transfers: Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• With consent: We may disclose information when you direct us or authorize us to do so.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, client support, security, dispute resolution, tax, accounting, compliance, and recordkeeping. Retention periods vary based on the type of data, the nature of our relationship, and legal requirements. When information is no longer needed, we will delete, anonymize, or securely archive it where appropriate.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including secure website connections, access controls, limited internal access, secure email handling practices, and anti-abuse protections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how we process your personal information. You may also have the right to appeal certain decisions or lodge a complaint with a regulator.

• You may request a copy of personal information we maintain about you.
• You may ask us to correct inaccurate information.
• You may request deletion, subject to legal and operational exceptions.
• You may opt out of marketing emails by using the unsubscribe instructions or contacting us.
• You may limit cookies through your browser and use available Google Analytics opt-out tools.

To exercise privacy rights, contact us at info@sanopros.com. We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law.

9. California and U.S. State Privacy Notice

If a state privacy law applies to your information, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, you may have rights to know, access, correct, delete, obtain a portable copy, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and be free from unlawful discrimination for exercising your rights.

In the past 12 months, we may have collected the categories described in Section 2, including identifiers, customer records, internet or network activity, commercial information, general geolocation data, and professional or business information that you provide. We use and disclose those categories for the purposes described in Sections 3 and 5.

We do not knowingly sell or share personal information of minors under 16. We do not use sensitive personal information to infer characteristics about you.

10. International Visitors

SanoPros is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Where GDPR, UK GDPR, or similar laws apply, we process personal information based on lawful bases such as consent, contract performance, legal obligations, and legitimate interests in operating and securing our business.

11. Children's Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our website may link to third-party websites, platforms, or services. This Privacy Policy does not apply to those third parties. We are not responsible for their privacy, security, or content practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make material changes, we may provide additional notice where required by law.